Our head office in Chapeltown Sheffield has been specifically designed to ensure our customers receive the best possible service from experienced and friendly call handlers. They have the tools and knowledge to deal with problems relating to mobile SMR bookings or specialist enquires relating to electric vehicles and materials handling equipment.

All of our business systems are managed using our own IT management system which provides detailed information to the call handler on:

• Vehicle description and any specialist equipment
• Agreement type
• Specific requirements i.e. MOT dates, LOLER schedules, service intervals, next due date etc
• Client contact information
• Authorisation procedures
• Escalation process

The above detail is only a sample of the information that can be obtained by our support staff but it enables them to make informed decisions to ensure the customers request is responded to quickly and efficiently.